understanding the 24h cut off

b3nw · Jan 29th, 2009, 08:10 PM

Hi,

Friend of mine tried out the premium service and pointed out something interesting to me.

Before paying for the streams, he would never get disconnected. Now that he pays, he gets disconnected randomly once a day....

Now I was contemplating signing up for the higher quality, but why would I go from a free version that never disconnects, to a paid version that disconnects me every so often?

Are the costs incurred from not kicking people that high?

**Mike Louth** · Jan 29th, 2009, 08:36 PM

If your friend is experiencing issues with his premium service, I would highly reccomend him taking a look at the premium support pages located here: http://www.di.fm/pro/support/

Or he can email the support team at support@di.fm

Hope this helps.

(Personally I have never experienced this, my stream has been connected for the past two days now ^_^)

b3nw · Jan 29th, 2009, 08:39 PM

How long can I stream for? Will I be disconnected after any time period?

You can stream for as long as you want. Sometimes there may be a reset for connections that last for over 12-24 hours. This is just our way of keeping the costs down for everyone. You can of course connect again immediately.

see di.fm/premium_faq.php

**Mike Louth** · Jan 29th, 2009, 08:40 PM

I think the key word there is may - if it's happening every day I'd suggest contacting the support team.

Jan 29th, 2009, 08:10 PM	#1 (permalink)
b3nw Junior Addict Join Date: Sep 2003 Location: Tampa, FL Posts: 17	understanding the 24h cut off Hi, Friend of mine tried out the premium service and pointed out something interesting to me. Before paying for the streams, he would never get disconnected. Now that he pays, he gets disconnected randomly once a day.... Now I was contemplating signing up for the higher quality, but why would I go from a free version that never disconnects, to a paid version that disconnects me every so often? Are the costs incurred from not kicking people that high?

Jan 29th, 2009, 08:36 PM	#2 (permalink)
Mike Louth Tech House Join Date: May 2006 Location: Newcastle, UK Posts: 3,836	If your friend is experiencing issues with his premium service, I would highly reccomend him taking a look at the premium support pages located here: http://www.di.fm/pro/support/ Or he can email the support team at support@di.fm Hope this helps. (Personally I have never experienced this, my stream has been connected for the past two days now ^_^) __________________ Content Director Support & Community Manager "A forum post should be like a skirt; long enough to cover the subject but short enough to keep things interesting."

Jan 29th, 2009, 08:40 PM	#4 (permalink)
Mike Louth Tech House Join Date: May 2006 Location: Newcastle, UK Posts: 3,836	I think the key word there is may - if it's happening every day I'd suggest contacting the support team. __________________ Content Director Support & Community Manager "A forum post should be like a skirt; long enough to cover the subject but short enough to keep things interesting."

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Jan 29th, 2009, 08:39 PM	#3 (permalink)
b3nw Junior Addict Join Date: Sep 2003 Location: Tampa, FL Posts: 17	How long can I stream for? Will I be disconnected after any time period? You can stream for as long as you want. Sometimes there may be a reset for connections that last for over 12-24 hours. This is just our way of keeping the costs down for everyone. You can of course connect again immediately. see di.fm/premium_faq.php